Consumer Empowerment in Electricity Reforms – A Review from South Asia

Overview

The report reviews the status of consumer participation in the regulatory reform process in the project countries. It concludes that most of the consumers are not satisfied with the existing complaint redressal mechanism as well as the quality of service available to them. Moreover, there is a need to conduct capacity building activities so that consumers become aware of their rights as well as responsibilities. This Report is useful not only for researchers but also for policy makers and regulators as it provides a comprehensive review of the status of reforms and consumer participation in select South Asian countries which could pave the way forward for future regulatory reforms for ensuring effective consumer participation.