Mobile Internet Services in India: Quality of service

Overview

This study attempts to bring together secondary and primary data to sift issues and provide evidence-based policy recommendations towards better enforcement of Quality of Service (QoS) for mobile internet services. It focussed on collecting measurements from several rural and urban areas on the QoS consumers receive from various 2G/3G service providers in India. Data was collected from service providers, such as Idea, MTNL, Airtel and Reliance across rural and urban areas of Madhya Pradesh, Jharkhand and Delhi. The report will stimulate public debate on issues pertaining to QoS and their effective implementation by the regulator.